Anyone can be a manager, but not everyone knows how to be a leader, let alone a great one… and it’s not always easy. 73% of cases of removed CEOs came down to bad leadership, and 37% of workers have left jobs due to bad leadership1. That means being a good boss is no small thing and if you don’t know how to turn yourself into a prime example of a valued superior, CRM systems might just be your salvation. Here are 7 ways they could help you embrace great leadership qualities:

1. Firstly, CRMs provide a platform for your workers to have more of a voice. They allow for an open discussion with you and can share ideas with you in a clear and concise way. A good leader has to be an excellent communicator but also give others the chance to communicate as well.

2. Delegation is one of the qualities that isn’t easy for many team leaders but is invaluable to your members. Nobody likes a boss who doesn’t know when to give them space, but it’s hard for people to give up the reigns to someone else in fear that they won’t be able to do things ‘to the same standard’. You must remember that they were hired for a reason. Using a customer relationship solution means that you can give your team members tasks and they can carry them out remotely. This way, no one feels like they are being babysat and you are showing your trust.

3. To be great, you also have to be able to get the team to function in a purposeful manner. The CRM solution (no matter which one you choose) should reduce the time spent on menial tasks and the labour intensive side of business, creating a hard-working and efficient, well-oiled machine.

4. Cloud-based CRMs mean that you can leave workers to their own devices while still checking on them and the work they are doing. Many also have the ability to benchmark the success of each worker. Self-evaluation is important for a good leader because it makes you self-aware and you’re more likely to have an easier time finding issues that need to be improved or progress that should be recognised and encouraged.

5. You should aim to be honest with your team. Using system that keeps workers updated and in the know about changes and general important information will allow for transparency. They can also see what is on your daily agenda and schedule appointments for you.

6. Leaders also need to be organised, and be able to manage themselves and their time. No doubt there is an endless number of CRMs with diary, calendar, push notification and scheduling features that aim to help people with this exact issue so it’s easily reparable, but always good to mention because it is the be-all and end-all of many working relationships.

7. Being prepared to fulfil a Duty of Care to clients and customers will convey that you treasure your role and encouraging feedback from your clients helps you figure out how to improve Customer Experience. The system that you use should make it easy for customers to contact you (not just for information and queries but also to leave feedback) and seeing positive feedback will motivate your team because they are receiving recognition.